Frequently Asked Questions

Frequently Asked Questions

What are your jewellery pieces made from?

Most of our jewellery is made from stainless steel or PVD gold-plated stainless steel unless stated otherwise, making it durable and tarnish resistant.

Can I wear my jewellery every day?

Yes! Stainless steel is perfect for everyday wear, although following our Jewellery Care Guide will help keep it looking its best.

Can I build my own jewellery?

Absolutely!

Choose your base, browse our charm collection and create something completely unique.

Are your charms removable?

Our charms are securely attached by hand. They aren’t designed to be removed regularly.

Do you offer gift wrapping?

We’re working on introducing gift options in the future.

How long does delivery take?

Orders are usually dispatched within 2–5 working days before delivery.

Do you accept returns?

Yes, on eligible items. Please see our Returns page for full details.

How can I contact you?

You can contact us through our Contact page or send us a message via Instagram at @acharmingstorey