T&C’s
Terms & Conditions
By placing an order with A Charming Storey, you agree to the terms below. They’re here simply to make sure everything runs smoothly for both of us.
Thank you so much for supporting my small business every single order genuinely means the world to me.
Made to Order Items
Most of my pieces are handmade to order by me.
Unless otherwise stated on the product listing, please allow up to 3 weeks for your order to be created before dispatch. Many orders are completed much sooner, but during busy periods or event seasons it may take the full processing time.
As a one-person business, I make orders in batches to ensure every piece receives the same level of care and attention.
If unexpected delays occur (such as supplier issues or high order volumes), I’ll always keep customers updated via email or social media where possible.
Preorders
If your order contains a preorder item, your entire order will be dispatched once the preorder item is ready.
The estimated dispatch date will always be shown on the product listing.
Dispatch & Delivery
Once your order has been dispatched, you’ll receive a shipping confirmation email.
Delivery times are estimates provided by the postal service and are outside of my control once your parcel has been posted.
If your parcel hasn’t arrived:
- UK Orders: Please allow 10 working days after dispatch before getting in touch.
- International Orders: Please allow up to 6 weeks after dispatch before contacting me, as overseas deliveries can occasionally take longer.
If you think your parcel may be lost, please contact me and I’ll do everything I can to help.
Tracked Shipping
Standard postage is sent using the shipping option selected at checkout.
Tracked delivery is available on selected shipping options if you would like additional tracking and delivery updates.
Damaged or Incorrect Items
Every item is carefully checked before it leaves my workspace.
If your order arrives damaged or you’ve received the wrong item, please contact me within 7 days of delivery with photographs of the item and packaging. I’ll always do my best to resolve the issue as quickly as possible.
Returns & Cancellations
As many items are handmade, they may not be eligible for return unless they arrive damaged, faulty or incorrect.
If you have any concerns about your order, please get in touch before returning anything and I’ll happily advise you.
Jewellery Care
To help your jewellery last as long as possible:
- Avoid contact with water, perfumes and harsh chemicals.
- Remove jewellery before swimming, showering or exercising.
- Store in a cool, dry place when not being worn.
- Clean gently with a soft cloth.
A full jewellery care guide can also be found on my website.
Need Help?
If you have any questions before or after placing an order, please don’t hesitate to get in touch.
Thank you again for supporting A Charming Storey. Every order helps my little business grow, and I truly appreciate every single customer.